Salon Policies
Salon Policies
At Hairadise & Co., we want every visit to feel welcoming, comfortable, and seamless—from the moment you book until you leave the salon. Our policies help us respect the time of our guests and service providers while allowing us to provide the level of care and experience you deserve.
By scheduling an appointment with Hairadise & Co., whether online, by phone, or in person, you acknowledge and agree to the following Salon Policies.
Booking & Payment Information
A valid payment method may be required to secure your appointment. When a credit or debit card is provided, your card information is securely stored and encrypted through our booking system for your protection.
Your card will not be charged simply for reserving an appointment unless a deposit or other prepayment is required for your service.
By booking an appointment with Hairadise & Co., you authorize us to apply any applicable late cancellation or no-show fees to the payment method on file in accordance with the policies below.
Chemical Service Deposits
A 50% deposit is required to reserve chemical service appointments, including but not limited to color services, keratin smoothing treatments, and permanent waves. Your deposit will be applied toward the final cost of your scheduled service.
If you are unable to provide a credit or debit card at the time of scheduling, no problem! We can send you a secure payment link so you can complete your deposit at your convenience.
To ensure appointment times are not held without a confirmed deposit:
Appointments booked more than 48 hours in advance: The deposit must be completed within 48 hours of booking.
Appointments booked within 48 hours of the scheduled service: The deposit must be completed within 3 hours of booking or prior to the appointment time, whichever comes first.
If the required deposit is not received within the applicable timeframe, the appointment will automatically be canceled and the reserved time will be released. A new appointment may be scheduled once the required payment method or deposit is available.
Deposits are applied toward your final service total and are subject to our cancellation and no-show policies.
Cancellations & Rescheduling
We understand that plans change and unexpected situations arise. If you need to make a change, we simply ask that you give us as much notice as possible.
Appointments may be canceled or rescheduled online up to 48 hours before your scheduled appointment time.
Once you are within 48 hours of your appointment, please call the salon directly at 608-837-0133 for assistance with any changes or cancellations.
We kindly require a minimum of 24 hours' notice when canceling or rescheduling an appointment.
Appointments canceled or rescheduled with less than 24 hours' notice may be subject to a fee of up to 100% of the scheduled service amount and/or forfeiture of any deposit paid.
We understand that true emergencies and unforeseen circumstances happen. Late cancellations are reviewed individually, and Hairadise & Co. reserves the right to waive the fee when appropriate.
Repeated late cancellations may require prepayment or additional booking requirements for future appointments.
No-Show Policy
A no-call/no-show appointment will be charged 100% of the scheduled service amount.
Because your appointment time is reserved specifically for you, a missed appointment often leaves your service provider unable to fill that time.
Following a no-show, payment of any outstanding balance and/or prepayment may be required before scheduling future appointments.
Late Arrivals
We know that occasionally life—or traffic—has other plans!
If you are running late, please call the salon as soon as possible. Guests arriving 10 minutes or more after their scheduled appointment time may need to have their service adjusted or rescheduled to avoid impacting the appointments that follow.
When a service must be shortened or rescheduled due to a late arrival, applicable cancellation fees may apply.
Pricing & Estimates
Hairadise & Co. uses a Parts & Labor pricing model designed to provide customized and transparent pricing based on your individual hair needs.
Labor reflects your service provider's time, experience, and expertise, while Parts reflects the professional products required to achieve your desired result.
Any quote provided before your appointment is an estimate. Final pricing is based on the services performed and actual product usage during your appointment.
Your stylist will review recommendations and anticipated pricing with you during your consultation before beginning your service. If you have a specific beauty budget, we encourage you to share it with us so we can discuss the best options for your goals.
Consultations & Specialty Services
Some hair goals require a little extra planning!
Consultations are strongly recommended—and may be required—for significant color changes, corrective color, fashion or vivid colors, major transformations, and other specialty services.
A consultation allows us to evaluate your current hair, discuss your goals and maintenance expectations, review your budget, and make sure we reserve the appropriate amount of time and products for your appointment.
If you're unsure what to schedule, please contact us. We're always happy to help guide you toward the right service.
Bridal & Wedding Services
Bridal parties and wedding services require additional planning, timing, and coordination and cannot be scheduled through our standard online booking system.
Please complete our Bridal Party Request Form to tell us more about your wedding day, requested services, and party needs. Our team will review your information and contact you to discuss availability and next steps.
Salon Environment
Hairadise & Co. is a welcoming, social salon where conversation, laughter, blow dryers, and the everyday energy of a busy salon are all part of the experience.
We understand that some guests may prefer a quieter or more relaxing appointment. If this would make your visit more comfortable, please let us know when scheduling. When possible, we are happy to recommend appointment times that tend to be quieter.
While we cannot guarantee a completely quiet environment, we will always do our best to help you feel comfortable and cared for during your visit.
Illness & Wellness
The health and well-being of our guests and team are important to us.
If you are experiencing symptoms of a contagious illness, including fever, vomiting, or other symptoms that could put others at risk, we kindly ask that you contact us to discuss rescheduling your appointment.
We understand that illness can arise unexpectedly. Please call us as soon as possible so we can work with you regarding your appointment and any applicable cancellation policy.
Likewise, we ask our team members to follow appropriate wellness precautions to help maintain a healthy salon environment.
Not Sure What to Schedule?
We're happy to help!
Whether you're considering a new look, aren't sure which service to choose, need help selecting the right stylist, or want to know whether your hair goals fit within your desired budget, please reach out to us.
A consultation gives us the opportunity to understand your goals, discuss your options, review anticipated pricing, and make sure the right amount of time is reserved for your visit.
Agreement to Salon Policies
By scheduling an appointment with Hairadise & Co., you acknowledge that you have reviewed and agree to our Salon Policies, including our booking, deposit, cancellation, late cancellation, no-show, and pricing policies.
These policies are designed to respect the time reserved especially for you while protecting the schedules and livelihood of our service providers.
We truly appreciate your understanding, cooperation, and most importantly, your trust in Hairadise & Co.